Frequently Asked Questions
How do I receive points after I write an application?
Once we receive payment on your approved applicant(s), we will automatically send a code worth the appropriate number of points to your email address. Please allow 30-45 days after the policy is issued.
How do I get my points into my Rewards account?
Once you receive a code for an application, webinar, seminar or other qualifying action, log into your www.goldencarerewards.com account and enter the full code including the beginning (APP-xxx or WEBINAR-xxx). The codes are case sensitive, copy and pasting the code is the best method.
Note: You must have your GTL or Mutual of Omaha writing number in your profile and entered correctly in order to redeem.
Why do I get an error when I try to redeem for a Gift Card?
1. You must have your GTL or Mutual of Omaha writing number in your profile in order to redeem for Gift Cards. You must have your GTL or Mutual of Omaha writing number in your profile and entered correctly in order to redeem.
Click on your profile and verify you have entered your Agent Writing Number:
2. You must have sent in your W9 and check the box that you’ve submitted it in order to redeem:
Where can I download a W9 Form
Where do I send my W9 Form?
Fax 866-863-8608
Email: Marketing@goldencareusa.com
Upload your W9:
