Frequently Asked Questions

How do I receive points after I write an application?

Once we receive payment on your approved applicant(s), we will automatically send a code worth the appropriate number of points to your email address. Please allow 30-45 days after the policy is issued.

How do I get my points into my Rewards account?

Once you receive a code for an application, webinar, seminar or other qualifying action, log into your account and enter the full code including the beginning (APP-xxx or WEBINAR-xxx).  The codes are case sensitive, copy and pasting the code is the best method.


Why do I get an error when I try to redeem for a Gift Card?

1.  You must have your GTL or Mutual of Omaha writing number in your profile in order to redeem for Gift Cards.   Click on your profile and verify you have entered your Agent Writing Number:

2. You must have sent in your W9 and check the box that you’ve submitted it in order to redeem:



Where can I download a W9 Form

Right here!  You can upload your W9 form under “How do I submit my W9 Form?”

Download W9 Form


Where do I send my W9 Form?

Fax 866-863-8608


Upload your W9:

Click or drag a file to this area to upload.